1. Build a safety culture
   Create a culture that is open and fair
2. Lead and support your staff
   Establish a clear and strong focus on patient safety throughout your
   organisation
3. Integrate your risk management activity
   Develop systems and processes to manage your risks and identify and
   assess things that could go wrong
4. Promote reporting
   Ensure your staff can easily report incidents locally and nationally
5. Involve and communicate with patients and the public
   Develop ways to communicate openly with and listen to patients
6. Learn and share safety lessons
   Encourage staff to use root cause analysis to learn how and why
   incidents happen
7. Implement solutions to prevent harm
   Embed lessons through changes to practice, processes or systems

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